Frequently Asked Questions

1. How long will it take for my order to arrive after I make payment?

  • Nordic countries - 2-4 days
  • Europe 2-5 days
  • Rest of the world 5 - 10 days

However, there is a 24 hours interval when the order is processed.

2. Is there a satisfaction guarantee for the products I order?

If the products are not as you expected them to be, you are welcome to write to us in 14 days after you received them and we will give you your money back or send you a new product.

3. Can I purchase gift packaging?

Yes, you can, this option will be soon available at the check out.

4. Can I get discount?

You can use 'camefromFAQ' code to apply your 10% discount for reading FAQ.

5. Do I get free shipping?

You can get free shipping if your purchase extends kr. 500 (€ 67, $ 82).

6. Can I customize my orders?

Yes! You can contact us at hello@elclay.com and describe how would you imagine your product and we will reply as soon as possible.

7. How do you ship my orders?

All of your orders are shipped with PostNord.

8. Can you find us at physical stores?

We will be soon available in several physical stores.